Disconnection and Cancellation Policy

  1. Unless otherwise stated by us, the following Terms and Conditions set forth the rules and procedures that govern all players' rights in the event of disconnection and game cancellation.
  2. Disconnect protection is a tool that protects players if their internet connection is lost while they are involved in a pot.
  3. We strive to offer the best disconnect protection to our players. Our goal is to protect players while also maintaining appropriate checks so that the protection offered is not abused.
  4. Disconnect protection is not intended to be used other than in the event of a genuine disconnection. Any misuse of this policy may result in the forfeiture of any monies won, tournament disqualification, the loss of the disconnect protection privilege, or expulsion from the site.
  5. Our software is designed to assess if a player has a genuine disconnection before giving the disconnect protection to him/her.
  6. Players must accept the risk of disconnection, and should simply log back in and continue playing as quickly as possible if they are cut off. Ask your ISP about how they can help reduce the risk of disconnection. We are not responsible for disconnected players.
  7. We reserve the right to alter this policy and render final decisions on all matters herein at Our sole discretion. Policy changes and relevant decisions will be communicated accordingly by us using electronic and/or written means.

Game cancellation policy

Real-money games

Players will be refunded the exact amount of money they had at the time of cancellation.

Play-money games

Players will be refunded the exact amount of chips they originally brought to the table, as We do not record play money hand information.


If you are disconnected in the middle of a game of Blackjack, simply log back in to your account. You will be able to resume the disrupted game at the point at which you were disconnected. If you were disconnected after submitting information, the next sequence or result will appear as normal.

Please contact our Customer Support team if you continue to experience problems. We will investigate the situation fully. We will refund any losses caused by a bug in our system immediately.

All use of the Platforms is governed by the Terms and Conditions of use.